CosmoCom provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow.  The virtual call center technology unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™.

 

“We attach great importance to establish a partnership with CosmoCom in contact center market. And we are very pleased to promote the combination of the market leading IP contact center specialist CosmoCom and our award-winning Yealink T2x series IP Phone.” said Stone Lu, VP of Yealink. “We have strong confidence that CosmoCom and Yealink is providing an excellent value and innovative solution for contact center customers.”

 

“We are pleased to be enable our CosmoCall Universe customers to have access to the Yealink IP Phone product line”, said CosmoCom CTO Steve Dellutri.

 

The combination of Yealink IP phones and CosmoCom will offer businesses a convincing and yet cost-effective choice in IP Contact Center solution. Broad interoperability and flexible deployment method of YealinkT2x Phone series guarantees diversified choices for other matching products in a CosmoCom based IP contact center solution, and ensures that the IP contact center solution to be very easy to install and manage. Based on offering a very compelling value to IP contact center enterprises, Yealink is on the way to provide the best price-performance products to CosmoCom’s contact center customers.

 

About CosmoCom

CosmoCom™ empowers enterprises and service providers to build private and public cloud contact center solutions that free customers from the boundaries imposed by traditional industry products. CosmoCom’s unified, all-IP contact center suite provides businesses with the agility to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. The solution unites all customer contact locations, functions, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™.  Organizations can obtain the full solution benefits by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. With its graceful scalability and reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

 

About Yealink

Founded in 2001, Yealink, the professional designer and manufacturer of IP Phone and IP Video Phone for the world-wide broadband telephony market, is the most popular Chinese brand of IP Phone in the West. Yealink has been ten years’ focusing on VoIP products characterized by high cost-performance, easy deployment and affordable price. Yealink benefits customers from flexibility and broad interoperability with the major IP-PBX, softswitch and IMS in the market. Chosen by famous carriers, enterprises and clients from over 80 countries, Yealink provides SMB and diversified customers from all over the world a best choice to extend their value of network communication. For more information please visit: www.yealink.com