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    Yealink Certified MS Solution Engineer Program for Distributors

    1. Purpose
     

    Developed for Yealink’s authorized distribution partners, the Yealink Certified MS Solution Engineer Program is a training program that qualifies Yealink partners as experts in our Yealink Microsoft solutions, helping our partners to increase their knowledge of Yealink Microsoft solutions and to enhance their technical expertise. Achieving Yealink MS certification engineer helps our partners to grow their business by providing more efficient technical support and troubleshooting for their customers and by ensuring high customer satisfaction and loyalty.

     

    2. Benefits of Becoming a Yealink Certified MS Solution Engineer
     

    Official Yealink Certification
    Achieving Official Yealink MS certification engineer is a market differentiator. Customers will be confident in your ability to deliver the most efficient and timely solutions to their needs.
     

    Dedicated Training Program
    Sharpen your professional skills and enhance your expertise at no cost. Yealink provides a series of free training courses for our program participants, giving you the knowledge you need for a deeper understanding of our Yealink Microsoft solutions.
     

    Identify and Resolve Issues More Effectively
    Besides helping partners to improve their technical capabilities, the program also guides partners on how to utilize Yealink’s resources as well as to better understand how different support requests from the Yealink Technical Support Team are processed. This knowledge results in faster customer service.
     

    Top Priority Support from Yealink Support Team
    Yealink support team provide top priority for the distributors which have Yealink certified engineer to help them solve the issue fast. Our strong backing gives you peace of mind.
     

    Note:
    In order to ensure that customers receive quality service, Yealink requires each Yealink Microsoft Distributor to have at least one Yealink Certified Microsoft Solution Engineer.

     

    3. How to Become a Yealink Certified MS Engineer
     

    Step 1: Get Learning Materials
    Please go to Yealink Support and download self-learning materials- Yealink Microsoft Solution Training Package. You can download from the link below:

    http://support.yealink.com/training/front/index
     
     

    Step 2: Start Training Course
    Yealink offers online training courses to distributors. Yealink certified MS training for distributors includes 2 sessions:
    Session 1:
    • Yealink Microsoft Solutions Training. (Audio/ Video/ YMCS & YDMP)
    • Yealink Microsoft Technical Training.
    Session 2:
    • Yealink Microsoft Pre-Sales Training.
     

    Step 3: Product/Technology Online Test
    After 1 week of Session 1 training, we will arrange an online test for the Session 1.
    The test website is at Classmarker. We will provide account and password for you, and you can access the website to attend online test. There are subjective and objective questions. And for subjective part, it has 6 analysis questions. Every account has 2 chances. Candidates have 2 hours to finish the test each time. Candidates need to get 80% of total score to pass the test.

     

    Step 4: Pre-Sales Ability Test
    After you pass the online test, we will arrange Pre-Sales Training for you. 
    After the training, we will arrange a Pre-Sales ability test to you.
    In the test, we will simulate a customer scenario, and provide basic information or requirement to you. You should develop a proposal of Yealink Microsoft solution regarding our requirement within one week.
    During this week, you can contact us about the requirement or information you want to know. After your preparation, you should set up a meeting with us and deliver the final solution.
    We will grade you at 3 parts:
    • Excavating the requirement and scenario from customer.
    • Designing suitable solution for customer.
    • Delivering solution to customer clearly.
     

    Step 5: Get MS Solution Engineer Certificate
    Candidates who pass Yealink's online and pre-sales performance evaluations will receive an official Yealink certificate, which is valid for two years. To update the certificate, candidates needs to attend training and pass the test again.