1. Purpose
Developed for Yealink’s authorized partners, the Yealink Certified IP Phone Engineer (CIPPE) Program is a training program that qualifies Yealink partners as experts in our IP phone products, helping our partners to increase their knowledge of Yealink phone’s advanced features and to enhance their technical expertise. Achieving Yealink CIPPE certification helps our partners to grow their business by providing more efficient technical support and troubleshooting for their customers and by ensuring high customer satisfaction and loyalty.
2. Benefits of Becoming a Yealink IP Phone Certified Engineer
Official Yealink Certification
Achieving Official Yealink CIPPE certification is a market differentiator. Customers will be confident in your ability to deliver the most efficient and timely solutions to their needs.
Dedicated Training Program
Sharpen your professional skills and enhance your expertise at no cost. Yealink provides a series of free training courses for our program participants, giving you the knowledge you need for a deeper understanding of our IP phones’ advanced features as well as standard technical skills like Trace and Log analyses.
Identify and Resolve Issues More Effectively
Besides helping partners to improve their technical capabilities, the program also guides partners on how to utilize Yealink’s resources as well as to better understand how different support requests from the Yealink Technical Support Team are processed. This knowledge results in faster customer service.
Top Priority Support from the Yealink Support Team
Yealink support team provide top priority for the partners which have Yealink certified engineer to help them solve the issue fast. Our strong backing gives you peace of mind.
3. How to Become a Yealink Certified IP Phone Engineer?
Step 1: Get learning materials
Please go to Yealink Support and download self-learning materials- Yealink CIPPE Basic Training Package(for both Distributors and Partners).
Please follow below instructions to get training package.
Step 2: Start the Training Course
Yealink offers regular online training courses and self-study training package for participants to choose. You can choose to learn the training package which includes training materials and training recordings. Or go to Yealink Training Center to register the latest webinars and join our online training courses.
Yealink CIPPE for partner training course includes 2 basic sessions.
Basic Session 1:
• Yealink IP Phone Product
• Yealink YMCS/YDMP/RPS Service
Basic Session 2:
• Yealink IP Phone Basic Features
• How to Cooperate with Yealink
• How to Apply for Yealink License
Step 3: Attend The CIPPE Test
When you are ready for the test, please download the Application Form and fill it out. To apply for the test account, please contact corresponding Yealink FAE or create a ticket on Yealink Ticket System if you don't know how to contact corresponding Yealink FAE.
The test website is at Classmarker. Every account has 3 chances. Candidates have 100 minutes to finish the test each time. Candidates need to get 80% of total score to pass the test.
Step 4: Certification
Candidates who pass the online tests will receive an official Yealink certificate within two weeks, which is valid for two years. To update the certificate, this person need to pass the product test for the last two years.