Developed for Yealink’s authorized distribution partners, the Yealink Certified IP Phone Engineer (CIPPE) Program is a training program that qualifies Yealink partners as experts in our IP phone products, helping our partners to increase their knowledge of Yealink phone’s advanced features and to enhance their technical expertise. Achieving Yealink CIPPE certification helps our partners to grow their business by providing more efficient technical support and troubleshooting for their customers and by ensuring high customer satisfaction and loyalty.
2. Benefits of Becoming a Yealink IP Phone Certified Engineer
Official Yealink Certification
Achieving Official Yealink CIPPE certification is a market differentiator. Customers will be confident in your ability to deliver the most efficient and timely solutions to their needs.
Dedicated Training Program
Sharpen your professional skills and enhance your expertise at no cost. Yealink provides a series of free training courses for our program participants, giving you the knowledge you need for a deeper understanding of our IP phones’ advanced features as well as standard technical skills like Trace and Log analyses.
Identify and Resolve Issues More Effectively
Besides helping partners to improve their technical capabilities, the program also guides partners on how to utilize Yealink’s resources as well as to better understand how different support requests from the Yealink Technical Support Team are processed. This knowledge results in faster customer service.
Top Priority Support from the Yealink Support Team
Yealink support team provide top priority for the distributors which have Yealink certified engineer to help them solve the issue fast. Our strong backing gives you peace of mind.
In order to ensure that customers receive quality service, Yealink requires each Yealink Platinum Distributor to have at least TWO Certified IP Phone Engineers and each Yealink Gold Distributor to have at least ONE Certified IP Phone Engineer.
3. How to Become a Yealink Certified IP Phone Engineer?
Step 1: Get learning materials
Please click http://support.yealink.com/training/front/index to login and download self-learning materials-Yealink Certified IP Phone Engineer Training Package for Distributor.
Please follow the instructions below to get training package.
Please note it needs Yealink Partner or Reseller support account to download the materials.
If you don't have an account, please click http://support.yealink.com/faq/faqInfo?id=678 to see more information about how to apply for Yealink Partner or Reseller support account and register your account.
Step 2: Start the Training Course
Yealink offers a wide range of video-based training courses in addition to self-study materials, which will take each participant about 30 days to finish the training sessions.
Step 3: Attend The CIPPE Test
After finishing the self-learning, please provide the company name, full name and email and contact corresponding Yealink FAE or create a ticket to get test account.
The test website is https://www.classmarker.com. There are subjective and objective questions. And for subjective part, it has 2 analysis questions, which need be graded manually. Every account has 3 chances. Candidates have 3 hours to finish the test each time. Candidates need to get 80% of total score to pass the test.
Step 4: Performance Evaluation in Real Customer Cases
Each program participant who passes the written test has the Ticket evaluation. There are 2 options. One is Ticket trial period. Yealink will check tickets that are created by the participants in the daily work. The other is Ticket simulated test. The participants will be assigned simulated tickets by Yealink. Yealink Technical Support Team will evaluate candidate performance in real or simulated customer cases and determine whether the candidate has mastered the knowledge and skills of a qualified engineer.
Step 5: Certification
Candidates who pass Yealink’s written and performance evaluations will receive an official Yealink certificate, which is valid for two years. To update the certificate, this person need to pass the product test and Yealink will evaluate the performance of this person for the last two years.