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IP Contact Center

IP Contact Center



Yealink's IP contact-center (IPCC) solutions are based on an integrated multimedia approach with innovations for stable voice quality such as: Dual headset training mode, ACD login/logout and soft agent synchronization. These features help customers quickly establish reliable, integrated and low-cost multimedia marketing service platforms.

Benefits:
  • Special IP contact-center support features and systems providing 99.99% reliability
  • Full compatibility with Genesys, ININ, Avaya, Cosmocom and Aspect, broad interoperability and a perfect backup system to set up highly-integrated, multimedia contact-centers.
  • Connections to Jabra units, Plantronics models and Sennheiser via EHS36/EHS40
  • Reduced installation costs and a power consumption that is half the industry standard.