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Definições Yealink

Siglas e termos explicados

Yealink explora as explicações simplificadas de Yealink sobre termos comuns de comunicação empresarial em relação à aplicação de três principais dispositivos de comunicação: telefones IP, equipamentos de videoconferência e fones de ouvido executados em Microsoft, Zoom e outros sistemas, no trabalho empresarial.

O que é telefone de escritório?

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Um telefone de escritório, também conhecido como telefone comercial ou sistema telefônico empresarial, refere-se ao equipamento de telecomunicações usado em um ambiente profissional para lidar com comunicação de voz. Isso normalmente inclui telefones de mesa e a infraestrutura de suporte que permite que os funcionários façam e recebam chamadas dentro da organização e externamente.


Os sistemas telefônicos modernos de escritório podem ser baseados em tecnologia de linha fixa tradicional (Rede Telefônica Pública Comutada - PSTN), sistemas PBX (Private Branch Exchange) digitais ou tecnologia VoIP (Voice over Internet Protocol), que usa uma conexão de internet para transmitir chamadas.


Os principais recursos de um sistema telefônico de escritório podem incluir:


Várias linhas: Cada funcionário pode ter seu próprio número de discagem direta.

Transferência de chamada: Capacidade de redirecionar chamadas recebidas para outro ramal.

Chamada em conferência: Permite que várias partes participem de uma única chamada.

Correio de voz: Um sistema de correio de voz centralizado onde os usuários podem acessar suas mensagens.

Atendente automático: Um sistema automatizado que encaminha os chamadores para o departamento ou indivíduo apropriado sem intervenção humana.

Comunicações Unificadas: Integração com outras ferramentas de negócios, como e-mail, mensagens instantâneas, videoconferência e indicadores de presença.

Mobilidade: Recursos como encaminhamento de chamadas para dispositivos móveis ou softphones que permitem que os usuários levem a linha telefônica do escritório com eles.

A escolha de um sistema telefônico de escritório depende do tamanho da organização, de suas necessidades de comunicação, do orçamento e dos planos de crescimento e escalabilidade futuros.


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