YEALINK PARTNER
PRIMECARE SERVICE PROGRAM
YEALINK PARTNER
WHAT IT IS
Yealink Partner PrimeCare Service offers premium supports for Yealink Certified Service Partners on Yealink Video Solution. This service
includes priority ticket support, email, and VC calls for certified service partners with escalation, advance hardware replacement with next
business day parts shipment, professional cloud management service, and access to Yealink Online Support Center for software updates,
room design tools, and training programs.
WHAT DOES IT CONTAIN
Priority Support with Escalation
Certified Service Partners can contact Yealink anytime within standard business hours to get priority support and solutions to their issues. Partners can access Yealink PrimeCare portal to submit tickets to the Yealink dedicated engineers. The Yealink support team will analyze the priority of the technical issues and provide the related resolution. Yealink also offers formal escalation procedures to handle complicated problems. Yealink’s support management team organizes the escalation of problems and assigns the proper engineer to provide support via chat, phone, ticket, and video call.
Advanced Replacement – NBD
Yealink provides expedited and advanced replacement service for all covered defective products with fast delivery for PrimeCare users. If Yealink Engineer confirms a hardware issue or an obvious malfunction, a replacement part will be shipped out on the same day or next-business-day*.
Professional YMCS Service
YMCS is a powerful GUI-driven Device Management Cloud Service that delivers a comprehensive set of tools for implementing multiple Yealink devices, designed to solve the complexities of provisioning, management, call quality control and troubleshooting. Yealink Partner PrimeCare offers Professional YMCS service which include all feature sets for YMCS service. The Remote Desktop for Yealink MVC series is also included in Partner PrimeCare Service by default.
Hardware Warranty Service
Yealink Video collaboration device includes 2 years’ warranty by default. Yealink Partner PrimeCare Service provides equivalent hardware warranty during the service period. In addition, Partner PrimeCare Service provide additional 2 months’ warranty to cover the gap between purchase and deployment time.
Yealink Online Support Center
Yealink offers 24x7 access to the Yealink Online Support Center. This online support center includes but is not limited to the following features: perform Knowledge Base/Frequently Asked Questions (FAQs) searches, download the latest product documentation and software, access to Yealink Room Configurator to design Customer's meeting rooms and obtain your Yealink certification through learning online on Yealink Academy.
Software Updates
Yealink will provide software updates and publish all General Purpose Software on the Yealink support website. Customers can use Yealink Room Connect or Yealink USB Connect Desktop to deploy the latest device software updates.
APPLICABLE PRODUCTS
ADVANCE SERVICE OFFERED BY CERTIFIED
SERVICE PARTNERS
HOW TO BECOME
The information filled in the application shall be accurate. Yealink undertakes to respect your information. We recognize that when
you provide information to us, you trust us to act responsibly.
Partner apply for Certified Service Partner Certification in Yealink Academy.
Yealink will evaluate the Partner’s qualification with Distributor and give feedback within 3-5 business days upon receipt.
After approval, Partner will be Yealink Certified Service Partner and obtain the certificate.
Partner embed Yealink Partner PrimeCare Service and create partner own branded Service BOM for Yealink MS Video Product.
Sell Partner PrimeCare Service to end user customer and get premium support from Yealink based on project.
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