How To Perform A Headset Check On A PC

To perform a headset check on a PC, you can follow these steps:

1. Update Software and Drivers:

• Ensure your headset is updated to the latest version.

• Update Yealink USB Connect to the latest version.

2. Check Sound Settings:

• Verify if the headset is recognized in the Sound Settings of your PC.

• Replug the USB cable multiple times to see if the issue is resolved.

• Try connecting the headset to a different USB port.

• Test the headset on another PC to check if it is recognized.

3. Audio Troubleshooting:

• If there is no audio from the speaker or microphone, ensure the system audio device can detect the headset.

• Close any unnecessary softphones to avoid conflicts.

• Reconnect the base to the PC via USB cable or restart the headset to restore audio.

• If the headset does not start normally, update it via Yealink USB Connect.

4. Microphone Check:

• Position the microphone close to your mouth.

• Ensure the microphone is properly connected to your device.

• Check the microphone settings on your device to ensure the correct input device is selected.

• Test the microphone on a different device to determine if the issue is with the headset or the device settings.

• Update your audio drivers if necessary.

5. Set Default Audio Device:

• For Windows:

• For Mac:

1. Go to System Preferences > Sound.

2. Select the headset as your Playback Device in the Input tab.

3. Go to Control Panel > Hardware and Sound > Sound.

4. In the Playback tab, highlight the desired headset and select Set Default.
   

For more detailed instructions, you can refer to the following resources:

• The PC cannot recognize the headset

• There is no audio from the speaker or microphone when using a softphone

• Why can’t the other party hear me?

If you continue to experience issues, please contact Yealink support for further assistance.