How To use Bridged Call Appearance (BCA)

To use Bridged Call Appearance (BCA) on a Yealink phone, you can follow the steps outlined below. BCA allows your primary number to appear on different phones, enabling efficient management of multiple incoming calls. Here’s a detailed guide:

Configuring Delegated Lines (BCA)

1. 1.Adding a Delegated Line:

   

1. a.Go to the Admin Portal and sign in.

2. b.Navigate to Phone System > Groups > Delegated Lines.

3. c.Click New Delegated Line at the upper right.

4. d.Select the location of the delegated line (Domestic or International).

5. e.Enter the Group Name, Manager’s Email, and Extension, then select the Number of Appearances.

6. f.Click Next.

7. g.Select an existing or add a new number for the owner and delegates to make and receive calls, then click Next.

8. h.Click Add Owner to add an owner and device to the delegated line. If you already have existing owners, select from the list.

9. i.Click Next.

10. j.Enter the required information on the Select Delegates page and click Next.

2. 2.Configuring Call Handling:

• During Work Hours:

• After Hours:

1. a.Go to the Admin Portal and sign in.

2. b.Navigate to Phone System > Groups > Delegated Lines.

3. c.Select a delegated line and go to Call handling.

4. d.Under Incoming calls, select where you want to send calls (voicemail, announcement, or forward to extension).

5. e.Click Save.

6. f.Go to the Admin Portal and sign in.

7. g.Navigate to Phone System > Groups > Delegated Lines.

8. h.Select a delegated line and go to Call handling.

9. i.Configure Work Hours preferences for incoming calls, ring duration, sequence, and missed calls handling.

10. j.Click Save.

3. 3.Configuring Greetings and Hold Music:

1. a.Go to the Admin Portal and sign in.

2. b.Navigate to Phone System > Groups > Delegated Lines.

3. c.Select a delegated line and go to Greetings and Hold music.

4. d.Set your preferences for shared line greeting, hold music, and audio while connecting.

5. e.Click Save.

4. 4.Configuring Voicemail and Notifications:

1. a.Go to the Admin Portal and sign in.

2. b.Navigate to Phone System > Groups > Delegated Lines.

3. c.Select a delegated line and go to Voicemail and notifications.

4. d.Set your preferences for work hours and after hours voicemail greetings and notifications.

5. e.Click Save.

For more detailed instructions, you can refer to the RingCentral Devices-Desk Phone-Phone Feature-Configuring delegated lines (BCA) guide.

Additional Information on BLA Configuration

Yealink phones support BLA using a SUBSCRIBE/NOTIFY mechanism. To configure BLA, you need to set specific parameters in the phone’s web user interface:

• Configuration Parameters:

• account.X.shared_line

• account.X.bla_number

• account.X.bla.notify_with_expire.enable

• account.X.bla.subscribe_uri_build_type

• account.X.bla_subscribe_period

• phone_setting.call_remote_end_when_hold.busy_tone.enable

For detailed parameter settings, refer to the Desktop Phone-Administrator Guide-Advanced Features-Shared Line.

If you need further assistance, please let us know!