The Yealink Phone Default Password Is Changed Or Forgotten

The default password is changed or forgotten.

Symptoms

1. Open the phone web user interface, and try to log in by using the default username(admin) and password(admin), but the webpage prompts Incorrect username or password!.

2. Go to the advanced settings menu in the phone’s LCD screen then enter the default password(admin), but the LCD screen prompts Incorrect password!.

3. Long press the OK button and try to reset to factory settings, but the LCD does not prompt “Reset to factory setting?”, or the screen asks for a password then the default password(admin) does not work.

4. After factory resetting, the password is still not “admin”.

Relevant Error Report

Resolution

1. If cannot access the web user interface or advanced settings, please try to do below advice:

1. Check the version of your phone.

2. If the version is a custom version (the third number is not 0), please contact the service provider to get the original password.

3. If the version is a standard version (the third number is 0, eg: xx.xx.0.xx), long press the OK (Android phone press REDIAL, CP phone press Mute Indicator) button.

4. The LCD prompts “Reset to factory setting?”, then choose “OK” to reset the phone.

2. After resetting to the factory, if you cannot log in to the web user interface with “admin”, it may be changed by RPS. You can contact the local vendors or distributors and let them make an RPS MAC Removal. If you have an RPS account, try to go to https://ticket.yealink.com/page/mac-removal.html and make an RPS MAC Removal.

3. If the phone does not use RPS or the password is still not “admin” after RPS MAC Removal, please contact the service provider for help. If the service provider is unknown, please create a ticket at https://ticket.yealink.com/.

4. In step 1, when choosing OK to reset the phone but the phone asks for the admin password, or when you long-press the OK button but the LCD does not prompt “Reset to factory setting?”, please try to use recovery mode. According to Yealink's security policy, please contact your phone provider to get the recovery mode files.

5. If the password is still not “admin” after using recovery mode, please go to step 3.