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Cómo solucionar el error “cuenta no registrada” en el Yealink T46S


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Error de cuenta no registrada de Yealink t46s Para resolver el error “cuenta no registrada” en el Yealink T46S, puede seguir estos pasos:

Pasos para resolver el error “Cuenta no registrada” en Yealink T46S

  1. Actualizar firmware :

    • Asegúrate de que tu teléfono tenga el firmware más reciente. Puedes descargar el firmware más reciente desde  Portal de soporte de Yealink .

  2. Comprobar el entorno de red :

    • Verifique que el teléfono esté conectado correctamente a la red y que pueda obtener una dirección IP. Si el teléfono no puede obtener una dirección IP, consulte  Esta guía .

  3. Verificar información de registro :

    • Asegúrese de que la información de registro (nombre de usuario, contraseña, servidor SIP) esté ingresada correctamente. Si la información es correcta, comuníquese con su proveedor de servicios para confirmar si la función Rport debe estar habilitada. Puede habilitar Rport navegando a  Cuenta  >  Avanzado  >  Informe  en la interfaz de usuario web.

  4. Comprobar el host del servidor :

    • Utilice una PC en el mismo entorno de red que el teléfono para hacer ping al host del servidor (dirección IP o nombre de dominio). Si el ping falla, el host no está disponible y debe comunicarse con su proveedor de servicios. Si el host está disponible y es un nombre de dominio, intente configurar el puerto en 0.

  5. Limitaciones del servidor :

    • Es posible que existan limitaciones en el servidor, como la dirección MAC, la IP o la lista blanca de agentes de usuario. Comuníquese con su proveedor de servicios para obtener ayuda o intente registrar otra cuenta disponible confirmada en el teléfono.

  6. Cambiar el transporte del servidor SIP :

    • Intente cambiar el protocolo de transporte del servidor SIP a TLS, TCP, UDP o DNS NAPTR.

  7. Recopilar archivos de diagnóstico :

    • Si el problema persiste, reprodúzcalo y recopile el archivo de diagnóstico (config.bin, archivo pcap, archivo syslog de nivel 6). Consulte  Esta guía  Para obtener instrucciones sobre cómo recopilar archivos de diagnóstico, cargue los archivos tar y cree un ticket en  Sistema de tickets de Yealink .

Para obtener pasos de solución de problemas más detallados, puede consultar los siguientes recursos:

Si necesita más ayuda, no dude en ponerse en contacto con el soporte de Yealink .


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