Anuncio de fin de vida útil del W56P


Estimados clientes,


Yealink le informa por la presente que el W56P Ha sido descontinuado desde 30 de septiembre de 2018 Después de la fecha, no se aceptarán nuevos pedidos del producto.


Después de la fecha de fin de vida útil, Yealink no buscará desarrollar ninguna nueva función en W56P , pero seguiremos las prácticas estándar de la industria en lo que respecta al soporte de software de los productos discontinuados (EOL). De acuerdo con dichas normas, Yealink seguirá ofreciendo soporte y servicio posventa.


Las directrices generales de política son:


(1) Durante el primer año a partir de la fecha de finalización de la vida útil, Yealink ofrecerá soporte completo, incluido soporte técnico de hardware y software, aplicación de correcciones de errores de software existentes, nuevas correcciones de errores de software no críticos, nuevas correcciones de errores de software críticos y nuevas correcciones de seguridad.


(2) Durante el segundo año y hasta el quinto año inclusive desde el fin de la vida útil, Yealink intentará proporcionar correcciones de errores de software. En la fase de soporte de fin de vida útil, una actualización de software del producto a una versión más nueva existente también se considera una corrección del error de software. Es posible que no sea posible proporcionar una corrección en algunos casos debido a la limitación de la arquitectura del hardware o del software, y Yealink , a su criterio exclusivo, determinará qué correcciones, si las hubieran, se proporcionarán.


(3) Yealink no ofrecerá soporte para nuevas funciones o mejoras a partir del final de su vida útil.


(4) Los repuestos o piezas de repuesto para el hardware estarán disponibles según sus distribuidores locales. Comuníquese con sus distribuidores locales de Yealink para obtener asistencia técnica de hardware y reparación y devolución de hardware (sujeto a disponibilidad de inventario). Los distribuidores locales de Yealink le brindarán la asistencia de hardware correspondiente de acuerdo con el proceso de Autorización de devolución de materiales (RMA) de Yealink .


(5) A partir del sexto año desde el final de la vida útil, Yealink no ofrecerá ningún tipo de soporte.


Si bien se hará todo lo posible para respaldar los productos al final de su vida útil de acuerdo con nuestra Política de fin de vida útil, Yealink se reserva el derecho de cambiar su Política según lo considere apropiado. Yealink anunciará cualquier cambio en la Política de fin de vida útil a través del sitio web de Yealink. Sitio web de Yealink en Yealink EOL Products y le recomendamos que visite este sitio periódicamente, ya que contiene información útil sobre el programa de fin de vida útil de Yealink.


Yealink le recomienda que actualice sus productos a nuestros productos más nuevos que contienen más funciones, para continuar y disfrutar del servicio de alto nivel de Yealink. La solución de reemplazo recomendada para el W56P  es W76P , que ofrece una tecnología funcionalmente más rica.


Yealink espera que el fin de las ventas de W56P No afectará la relación de servicio existente ni la calidad del servicio. Nos dedicamos constantemente a brindarle productos y servicios excelentes. Si tiene alguna pregunta con respecto a esta interrupción, comuníquese con su representante de ventas de Yealink correspondiente o con sus distribuidores locales.


¡Gracias por su continuo apoyo a Yealink! Para obtener más información sobre los productos descontinuados de Yealink , haga clic en http://support.yealink.com.

 

Tecnología de red Yealink Co., Ltd.

Todos los derechos reservados.



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