How To Use Shared Call Appearance (SCA) To Share A Line

To use Shared Call Appearance (SCA) to share a line on a Yealink phone, you can follow these steps:

1. Understanding SCA:

• Shared Call Appearance (SCA) allows multiple phones to share the same line or registration. This means that an incoming call can be presented to multiple phones simultaneously, and any of these phones can originate or receive calls on the shared line.

2. Capabilities of SCA:

• Place and answer calls.

• Place a call on hold.

• Retrieve a held call remotely (not applicable to CP930W-Base phones).

• Barge in an active call (not applicable to CP930W-Base phones).

• Pull a shared call (not applicable to CP930W-Base phones).

3. Configuration:

• Go to Account > Advanced > Shared Line / Call Pull Feature Access Code.

• Configure the necessary parameters such as :account.X.shared_line, account.X.line_seize.expires, and account.X.shared_line_callpull_code.

• Web User Interface:

4. Using SCA:

• Ensure there is an active or held call on the shared line.

• For T3X/T4X/T53X/T54W/T57W phones, press and hold the line key, and then select a call.

• For VP59/T58A/T58W/CP925/CP935W/CP965 phones, long tap the desired line key.

• Select Call Pull to pull the call.

• Pulling a Shared Call:

5. Supported Devices:

• All phones except T30P, T30, T19§ E2.

For more detailed instructions and configuration parameters, you can refer to the following links:

• DECT Phone-How to Administer-Call Features-Shared Line

• Desktop Phone-Administrator Guide-Advanced Features-Shared Line

• Desktop Phone-User Guide-Advanced Call Features-Shared Line-Pull Shared Call on Shared Line

These resources provide comprehensive guidance on setting up and using Shared Call Appearance on Yealink phones.