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Définitions Yealink

Acronymes et termes expliqués

Yealink explore les explications simplifiées de Yealink sur les termes de communication d'entreprise courants concernant l'application de trois principaux appareils de communication, les téléphones IP, les équipements de vidéoconférence et les casques fonctionnant sur Microsoft, Zoom et d'autres systèmes, dans le travail professionnel.

Qu'est-ce qu'un téléphone de bureau ?

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Un téléphone de bureau, également appelé téléphone professionnel ou système téléphonique d'entreprise, désigne l'équipement de télécommunication utilisé dans un cadre professionnel pour gérer les communications vocales. Cela comprend généralement les téléphones de bureau et l'infrastructure de support qui permettent aux employés de passer et de recevoir des appels au sein de l'organisation et en externe.


Les systèmes téléphoniques de bureau modernes peuvent être basés sur la technologie de ligne fixe traditionnelle (réseau téléphonique public commuté - PSTN), les systèmes PBX numériques (Private Branch Exchange) ou la technologie VoIP (Voice over Internet Protocol), qui utilisent une connexion Internet. . . . pour transmettre les appels.


Les principales caractéristiques d'un système téléphonique de bureau peuvent inclure  :


Plusieurs lignes : Chaque employé peut avoir son propre numéro d'appel direct.

Transfert d'appel : Possibilité de rediriger les appels entrants vers un autre poste.

Conférence téléphonique : Permet à plusieurs parties de rejoindre un même appel.

Messagerie vocale : Un système de messagerie vocale centralisé où les utilisateurs peuvent à leurs messages.

Répondeur automatique : Un système automatisé qui oriente les appelants vers le service ou la personne appropriée sans intervention humaine.

Communications unifiées : Intégration avec d'autres outils professionnels tels que la messagerie électronique, la messagerie instantanée, la vidéoconférence et les indicateurs de présence.

Mobilité: Des fonctionnalités telles que le renvoi d'appel vers des appareils mobiles ou des logiciels téléphoniques qui permettent aux utilisateurs d'emporter avec eux leur ligne téléphonique de bureau.

Le choix d'un système téléphonique de bureau dépend de la taille de l'organisation, de ses besoins de communication, de son budget et de ses plans de croissance et d'évolutivité futurs.


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