Module d'extension EXP38



Annonce de fin de vie du module d'extension EXP38



Chers clients,


Yealink vous informe par la présente que  Module d'extension EXP38  a été abandonné depuis  31 décembre 2015 .  Après la date, la commande d'un nouveau produit ne sera pas acceptée.

Yealink n'a pas l'intention de poursuivre le développement de nouvelles fonctionnalités sur le module d'extension EXP38. Cependant, Yealink suit les pratiques standards du secteur concernant le support de son logiciel pour les produits abandonnés (EOL). Conformément à ces normes, Yealink continue d'offrir un support et un service après-vente.

Les orientations générales de la politique sont les suivantes :

Yealink offrira jusqu'à 5 ans de support technique à partir de la fin de vie.

(1)  Pendant la première année à compter de la fin de vie du produit, Yealink offrira un support complet, y compris le support technique matériel/logiciel, l'application des correctifs de bogues logiciels existants, les nouveaux correctifs de bogues logiciels non critiques, les nouveaux correctifs de bogues logiciels critiques et les nouveaux correctifs de sécurité.

(2)  Pendant la deuxième année jusqu'à la cinquième année à compter de la fin de vie du produit, Yealink s'efforcera de fournir des correctifs de bugs logiciels. Dans la phase de support de fin de vie, une mise à niveau logiciel du produit vers une version existante plus récente sera également considérée comme fournissant un correctif au bug logiciel. Fournir un correctif peut ne pas être possible dans certains cas en raison de limitations de l'architecture matérielle ou logicielle, et Yealink déterminera à sa seule discrétion les correctifs, le cas éventuel, qui seront fournis.

(3)  Yealink n'offrira pas  toute nouvelle fonctionnalité/amélioration prise en charge à partir de la fin de vie.

(4)  Les pièces de rechange ou de remplacement pour le matériel seront disponibles en fonction de vos distributeurs locaux. Veuillez contacter vos distributeurs Yealink locaux pour l'assistance technique matérielle et la réparation et le retour du matériel (sous réserve de la disponibilité des stocks). Les distributeurs Yealink locaux vous fourniront l'assistance matérielle correspondante conformément au processus d'autorisation de retour de matériel (RMA) Yealink .

(5)  À partir de la sixième année à compter de la fin de vie, Yealink n'offre plus aucun support.

Bien que tous les efforts soient faits pour soutenir les produits en fin de vie conformément à notre politique de fin de vie, Yealink se réserve le droit de modifier sa politique comme elle le juge approprié. Yealink annoncera toute modification de la politique de fin de vie sur le site Web de Yealink à l'adresse  Produits Yealink en fin de vie  et nous vous encourageons à visiter ce site régulièrement car il contient des informations utiles concernant le programme de fin de vie de Yealink.

Yealink vous conseille de remplacer votre produit par un produit plus récent afin de continuer à bénéficier du service de haut niveau de Yealink. La solution de remplacement recommandée pour le produit le plus récent  Module d'extension EXP38  HNE  EXP20 , lequel  offre une technologie fonctionnellement plus riche.

Yealink espère que la fin des ventes du module d'extension EXP38 n'affectera pas les ventes existantes  relation de service et qualité de service. Nous nous engageons constamment à vous fournir d'autres produits et services d'excellente qualité. Si vous avez des questions concernant cette interruption, veuillez contacter votre représentant commercial Yealink approprié ou vos distributeurs locaux.

Merci pour votre soutien continu à Yealink!
 
Technologie de réseau Yealink Co., Ltd.
Tous droits réservés.


End of Life Announcement for EXP38 Expansion Module



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