Yealink Certified Video Conferencing Engineer Expert Program

1. Purpose
This Program is made to increase Distributors and Partners’ value through enhancing their business skills for the purpose of effectively managing video conferencing product business, increase sales and promote a successful growth strategy.

2. Scope
1) Applicable Objects: Engineers of Yealink VCS Distributors & Partners
2) Valid period: Sep.1, 2017-Sep.1, 2018

3. Definition
Yealink Certified Video Conferencing Engineer Expert means an engineer has a further knowledge of video conferencing value, competitive strategy and abilities for providing best solutions for customer according to customer’s specific requirements.

4. Process to Obtain a Certified Video Conferencing EngineerExpert Certificate
Step 1: Get self-learning materials
Distributor and Partner shall assign engineer to participate in the self-learning course delivered by Yealink. Please click http://support.yealink.com/training/front/index  to login and download self-learning materials--Yealink Certified Video Conferencing Sales_Pre-sales Expert_Engineer Training Package. Before start the training, you may want to take a look at Yealink Certified Video Conferencing Sales_Pre-sales Expert_Engineer Training Introduction.

Please follow below instructions to get training introduction and package,



Please note it needs Yealink partner/reseller support account to download the materials. If you don’t have account, please click http://support.yealink.com/faq/faqInfo?id=678 to see more information about how to apply for Yealink partner/reseller support account and register your account.

Step 2: Start self-learning course
Below are the requirement, course and test introduction of certified video conferencing engineer expert certificate.


Level Module Ability level description The requirement of examination
Engineer Deal with issue
 
1. Can try to find answers from Yealink support website (support.yealink.com) if the issue is in the support website, including FAQ and all Yealink documents. This part includes the frequent issues during the demo or deployment, like black screen, no audio, no presentation, high packet loss and issues related to environment.
2. If the issue seems like a bug and can't find answer, you should be able to get the correct logs file and describe the scenario then submit it to Yealink
Online exam
Pass line:80/100
3 chances
About 80 questions in 2 hours
Project support 1. Support the POC in the real project, can help the end user to finish all tests.
2. Can understand the end user's environment and normal scenarios, then deploy the whole solution.


Step 3: Attend the online test
To pass the test, Distributor and Partner engineers must attain a score of 80 or more on the online exam conducted by Yealink. Please send test-taker info to Yealink distributors or Yealink corresponding sales to apply for online test account. Every test account has 3 chances to try and please finish the test within a month (test account is only valid for one month). Pass line is 80/100. You’re required to answer about 80 questions in 2 hours. Test result will be received within 3 days. If you run out of 3 chances and didn’t pass the test, you’re allowed to apply a new test account after 2 months.

Step 4: Obtain the Certificate
Engineer that pass the test will be granted a Certified Video Conferencing Engineer Expert Certificate by Yealink. It will be valid for two-year. If the employee with the certification leaves the organization or transfers jobs, Distributor or Partner must replace the employee with another and obtain a new certification within 6 months, otherwise Yealink is entitled to cancel special support for the certified Distributor or Partner. Please note that engineer being certified shall also participate in all the training and test if Yealink updates the certification materials, otherwise Yealink is entitled to cancel special support for the certified Distributor or Partner. To update the certificate, engineer should pass the new certified test.

Please note that this Yealink Certified Video Conferencing Engineer Expert Program is subject to change. Yealink reserves the right, in its sole discretion, to post supplemental program information or modify this document. Yealink will provide notification to distributors and Partners regarding material program or policy changes.


Yealink Network Technology Co., Ltd.