Yealink Authorized Online Reseller Program
Yealink recognizes the diversity of sales channels through which our products may be sold and reserves the right to manage any given sales channel extending from Yealink to an ultimate end user in the manner Yealink deems most appropriate. At the same time, Yealink recognizes the importance of online sales to Value Added Resellers (VAR) and end users. The Yealink Authorized Online Reseller Program is designed for such companies who purchase Yealink products from an Authorized Yealink Distributor and then resell them to end users via online marketing. The Yealink Authorized Online Reseller Program does not replace the current Yealink Distributor contract process.
While there may be exceptions, an Online Reseller will typically have the following characteristics:
a. Sell Yealink Products online;
b. Sell primarily directly to VARs and end user customers;
The purpose of the Yealink Authorized Online Reseller Program is to maintain the value associated with the Yealink brand.
2. Minimum Standards to apply to be an Authorized Online Reseller
Prospective Authorized Online Resellers should:
a. Have a working online shop managed directly by the reseller or have an online shop on platform such as Amazon and eBay, etc.
b. Have the ability to keep the online shop current on a day to day basis;
c. Have web pages dedicated to each Yealink product category. Yealink products should not be displayed without specific Yealink authorized technical specifications;
d. Have a physical business address. Post office boxes are insufficient;
e. Have an online consultation desk;
Authorized Online Resellers will be provided the following advantages and benefits:
a. Authorized Online Resellers are granted to a Yealink Authorized Online Reseller logo as part of their online marketing programs on their online shop
b. Authorized Online Resellers will be provided high definition pictures of Yealink products for use on their online shop while Unauthorized Online Reseller is not permitted to demonstrate Yealink products and pictures on his online store.
c. Authorized Online Resellers will be provided with all updated marketing and information materials through Yealink distributors including new products, sales promotions and sales materials, etc. for use on their online shop.
d. Authorized Online Resellers will be provided with Yealink technical training via web-enabled training programs and audio/video conferencing training.
e. Authorized Online Reseller will have priority to have product delivered from Yealink Distributor, when he or she has insufficient stock.
f. Authorized Online Reseller will be recorded into Yealink online system on official website, which enables customers to verify his or her authorization via the portal http://www.yealink.com/partner_reseller_search.html.
g. Authorized Online Reseller may have an opportunity to receive marketing fund supported by Yealink, which will be provided by deducting from the Online Reseller's next payment for Yealink products.
h. Authorized Online Resellers may have an opportunity to receive “Yealink Authorized Online Reseller level discount” while Unauthorized Online Resellers will only receive normal price.
Yealink Authorized Online Resellers agree to the following:
a. Would not offer unreasonable prices online compared to brick and mortar shop.
b. Maintain Yealink products' channel order. Any conduct that damages the channel order and Yealink brand-awareness is not allowed, including malicious low-price competition etc.
c. Maintain accurate the information of Yealink products on the Authorized Online Reseller's online shop.
d. The Authorized Online Reseller acknowledges that the prices at which the Authorized Online Reseller purchased the products from Yealink distributors are Confidential.
e. Provide prompt and adequate post-sales service and technical support to customers.
5. Authorization procedure
a. The Authorized Online Reseller Program will be managed by Yealink in cooperation with Yealink Distributors;
b. Companies wishing to become a Yealink Authorized Online Reseller will:
a) Contact a Yealink Distributor. If the applicant is currently selling Yealink products, their current distributor is their appropriate contact. Each Yealink distributor shall maintain a registry of Authorized Online Resellers, and shall provide this listing, including name, address, website, and telephone contact information to Yealink when there is any update.
b) Applicants that never sold Yealink products for Authorized Online Reseller status shall complete and submit the application form at http://www.yealink.com/partner_reseller_become.html for approval;
c. On receiving the application, Yealink will reply within 2 working days.
d. Applicants who meet the minimum standards of Item 2 in this program will be given 30 days’ evaluation period. Once an applicant violates the terms of Item 4 during the evaluation period, Yealink will refuse to approve the application.
e. Applicant who passes the evaluation will be authorized as Yealink Authorized Online Reseller. Yealink will notify the reseller via firstname.lastname@example.org, providing the Authorized Online Reseller with a Yealink Authorization Letter for Yealink Online Reseller, and Yealink Authorized Online Reseller logo.
Additionally, Yealink will record their information provided into online inquiry system http://www.yealink.com/partner_reseller_search.html.
6. Management of Authorized Online Reseller
a. Each authorized Online Reseller will receive a unique authorization code from Yealink after authorization. Online Reseller shall offer authorization code to Yealink Distributor to request benefits of this program.
b. Once Authorized Online Reseller infringe the terms and conditions of Yealink Authorized Online Reseller Agreement,
a) For the first time, Authorized Online Reseller will receive a notice from Yealink and be given 3 working days to correct the infringement.
b) For the second time, the authorization of Online Reseller will be canceled. The reseller will be removed from Yealink Authorized Online Reseller List. Such resellers will not be authorized to use Yealink logo and product pictures, and enjoy other corresponding benefits.
This program has officially taken effect since January 1st, 2018. Yealink reserves the right at any time to modify, suspend, or discontinue the program during the trial period and official implementation of this program. Yealink will inform both Distributors and Authorized Online Resellers of any changes to the program. Program modifications shall be made available on the Yealink official website.
Yealink reserves the right of final interpretation of the Authorized Online Reseller Program.
Yealink Network Technology Co., Ltd.