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Privacy





Privacy is one of our core values. Yealink integrates security and privacy protection measures into service lifecycles to protect personal data and fully meet your privacy protection requirements. See privacy statement for more details,and contact Yealink at privacy@yealink.com if you have any questions.

 



 
FAQ

1. What data does Yealink process?
Yealink processes the following types of data. - Personal Data Personal data means any information relating to an identified or identifiable natural person. In the course of your interaction with us, we may collect personal data about you for various purposes, such as to provide you with the Services and to maintain the optimal operation of the Services. Your interactions with us may include registering an account on the Website, subscribing to the Services, completing payments to us, contacting us in case of (technical) problems, browsing our Website and configuring your settings for your account. The type of personal information we may process depends on the type of service we provide and the purpose for which the information is collected.

Yealink respects and protects your personal data in accordance with the Yealink Global Privacy Statement and will collect, store and use your personal data in accordance with the data minimization principles and take comprehensive measures to protect your personal data.

- Content Data Content data refers to data stored or processed during the use of Yealink's websites and solutions, including but not limited to documents, software, images, and audio and video files.

You have ownership and control of your content data. Yealink will implement various technical protection measures to help you improve the security of your data.


2. How does Yealink use my personal data?
The Yealink Global Privacy Statement describes the purposes and manner in which we will process your data and how or why your personal data is shared with third parties. Some Yealink services may have their own privacy documents describing exactly which third parties we share data with and how we share data, which you can review before receiving the service. With your explicit consent, we will only share data to third parties with your consent to the extent that you have authorized us to do so.


3. How do I access or control my personal data?
You should ensure that the data you submit is correct. We will try to maintain the accuracy and completeness of your personal data and will keep it up to date based on the information you provide.
For more information on how you can access and control your personal data, please refer to the Yealink Global Privacy Statement or send a relevant request to privacy@yealink.com.


4. How does Yealink protect my personal data?
At Yealink, we take your privacy very seriously and take all appropriate physical, organizational and technical measures to protect your personal data.

For example, we use encryption to ensure data confidentiality; use trusted protection mechanisms to prevent malicious data attacks; deploy access control mechanisms to ensure that only authorized personnel have access to personal data; and raise employee awareness of the importance of protecting personal data through security and privacy protection training sessions.

We also incorporate data management and control measures into product development and design, and you can view our product security white paper for more information on Yealink's practices in personal data protection.


5. Where is my data stored?
As Yealink is a global company, information collected by Yealink may come from and be processed in different countries and regions around the world. The data protection laws in these countries or regions may differ. In such cases, Yealink will take steps to ensure that the data is processed in accordance with this Policy and applicable law, which includes when transferring personal data of data subjects from EU to countries or regions that are not yet recognized by the European Commission as having an adequate level of data protection, we may use various legal mechanisms, such as signing standard contractual clauses approved by the European Commission, obtaining the EU data subject's cross-border transfer or implementing security measures such as anonymizing personal data prior to cross-border data transfers.

Please note that different products and services may have different data storage rules, so please check the privacy policy of your specific product or service, and we will conduct data processing activities within the scope of your authorization.


6. How can Yealink's products keep my data safe?
The security of your data is very important to us. We take appropriate technical and organizational measures to protect your data from any unauthorized access, internal or external, or from any loss, misuse, arbitrary alteration or damage. You can view more product data security protection measures in Yealink's [Security & Compliance] category.


7. How do I check privacy certifications obtained by Yealink?
Yealink has received privacy and security certifications such as GDPR compliance and ISO 9001. You can find out more information at the Certification.


8. What do I do if I have questions about personal data protection?
If you have any questions, comments or suggestions regarding the protection of personal data, please send the relevant request to privacy@yealink.com.


 
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