Online Webinar: Discover the Latest AI-Powered AV Solutions for Next-gen Digtial Workpace Webinar Invite: Transform Your Digital Workplace with AI-Powered AV Solutions

Yealink Definitions 

 Acronyms & Terms Explained

Yealink explores Yealink's simplified explanations of common business communication terms regarding the application of three major communication devices, IP Phones, Video Conferencing Equipment and Headsets running on Microsoft, Zoom and other systems, in business work.

What Is Headset Contact Center?

image.png

Headset Contact Center is a term that likely refers to a customer service or call center solution that utilizes headsets as a key component for agents to communicate with customers. In such a setup, the contact center software manages incoming and outgoing calls, emails, chats, and other forms of customer interactions, while agents use headsets to ensure clear and hands-free communication.


Yealink is a well-known provider of enterprise communication solutions, including headsets specifically designed for contact center environments. Yealink offers a range of headsets that cater to the unique needs of contact center agents who require clear communication, comfort, and durability for extended use.


Key features of Yealink headsets suitable for contact centers may include:


Noise Cancellation: Advanced noise-canceling microphones that filter out background noise, ensuring clarity for both the agent and the customer. This is particularly important in busy contact center environments or for remote workers.


Wideband Audio: High-definition audio support enhances voice clarity and makes conversations more natural-sounding, improving customer satisfaction.


All-Day Comfort: Ergonomic designs with lightweight materials and adjustable headbands or ear hooks to ensure comfort during long shifts.


Durability: Built to withstand the demands of a high-volume call environment, with robust construction and durable materials.


Connectivity Options: Both wired and wireless options are available to suit different work setups. Wireless headsets often use DECT or Bluetooth technology for freedom of movement and reduced cable clutter.


Compatibility: Designed to work seamlessly with a wide range of IP phones, softphones, and contact center software platforms, ensuring easy integration into existing systems.


Controls and Ease of Use: Intuitive on-headset controls for volume adjustment, mute, and call answering/ending, allowing agents to manage calls efficiently without reaching for their desk phone or computer.


Certifications: Many Yealink contact center headsets are certified for use with leading UC (Unified Communications) platforms, ensuring optimized performance and compatibility.


Examples of Yealink headsets suitable for contact centers include the Yealink USB Headset Series, DECT Wireless Headset Series, and the professional-grade models like the Yealink WH6X series. Choosing the right Yealink headset depends on the specific requirements of the contact center, agent preferences, and the communication technologies in use.


Contact Us

Your Privacy
Strictly Necessary Cookies
Preferences Cookies
Statistics Cookies
Targeted Cookies
PRIVACY PREFERENCE CENTER
When you visit any website, the website stores or retrieves information from your browser, mostly in the form of Cookies. This information may relate to your personal information, preferences or device information and is used primarily to enable the website to provide the services you expect. This information does not usually directly identify you personally, but can provide you with a more personalized web experience. We fully respect your privacy, so you can choose not to allow certain types of Cookies, simply by clicking on the name of a different Cookie category to learn more and change the default settings. However, blocking certain types of Cookies may affect your experience with the site and the services we can provide to you.
Learn more ->
Strictly Necessary Cookies
Always On
These Cookies are essential for users to navigate the site and use its features, which are necessary for the proper functioning of the site, and cannot be turned off on our system. They are set only for actions you do that are equivalent to service requests, such as setting up your login or populating a form.You can set your browser to block or alert you to such Cookies, but some features of the site will not work. These Cookies do not store any personally identifiable information.
Learn more ->
Preferences Cookies
These cookies are mainly used to record users' preferences while browsing the website and using its features. These cookies allow the website to remember your interactions with the website, choices you have made in the past and information you have entered, such as your preferred language or what your username and password are, so you can be logged in automatically. If you do not allow the use of such Cookies, you will not be able to enjoy a more convenient experience with the site.
Learn more ->
Statistics Cookies
These Cookies allow us to count the number of visits to our website and the sources of traffic in order to evaluate and improve the performance of our website. These Cookies also help us to understand the popularity of our pages and the activity of our visitors on the site. All information collected by such Cookies is aggregated to ensure that it remains anonymous. If you do not allow the use of such Cookies, we will have no way of knowing when you visit our site and will not be able to monitor site performance.
Learn more ->
Targeted Cookies
These Cookies may be set by our advertising partners through our website and may also be used by those companies to create profiles of your interests and to display relevant advertisements to you on other websites. These Cookies do not store personal information directly, but use some information that uniquely identifies your browser and Internet device. If you do not allow the use of such Cookies, the advertisements you see will be less targeted.
Learn more ->
PRIVACY PREFERENCE CENTER
Your Privacy
Your Privacy
When you visit any website, the website stores or retrieves information from your browser, mostly in the form of Cookies. This information may relate to your personal information, preferences or device information and is used primarily to enable the website to provide the services you expect. This information does not usually directly identify you personally, but can provide you with a more personalized web experience. We fully respect your privacy, so you can choose not to allow certain types of Cookies, simply by clicking on the name of a different Cookie category to learn more and change the default settings. However, blocking certain types of Cookies may affect your experience with the site and the services we can provide to you.
Learn more ->
Strictly Necessary Cookies
Strictly Necessary Cookies
Always On
These Cookies are essential for users to navigate the site and use its features, which are necessary for the proper functioning of the site, and cannot be turned off on our system. They are set only for actions you do that are equivalent to service requests, such as setting up your login or populating a form.You can set your browser to block or alert you to such Cookies, but some features of the site will not work. These Cookies do not store any personally identifiable information.
Learn more ->
Preferences Cookies
Preferences Cookies
These Cookies are primarily used to record the preferences of users as they navigate the site and use its features. These Cookies allow the website to remember the choices you have made in the past, such as which language you prefer or what your username and password are, so that you can automatically log in. If you do not allow the use of such Cookies, you will not be able to enjoy a more convenient experience with the site.
Learn more ->
Statistics Cookies
Statistics Cookies
These Cookies allow us to count the number of visits to our website and the sources of traffic in order to evaluate and improve the performance of our website. These Cookies also help us to understand the popularity of our pages and the activity of our visitors on the site. All information collected by such Cookies is aggregated to ensure that it remains anonymous. If you do not allow the use of such Cookies, we will have no way of knowing when you visit our site and will not be able to monitor site performance.
Learn more ->
Targeted Cookies
Targeted Cookies
These Cookies may be set by our advertising partners through our website and may also be used by those companies to create profiles of your interests and to display relevant advertisements to you on other websites. These Cookies do not store personal information directly, but use some information that uniquely identifies your browser and Internet device. If you do not allow the use of such Cookies, the advertisements you see will be less targeted.
Learn more ->
Except for necessary cookies, we may also use functional cookies (including third party cookies) to deliver experience for you. You can turn them off by clicking “configure". More information in cookies policy.
Configure I Accept