Yealink explores Yealink's simplified explanations of common business communication terms regarding the application of three major communication devices, IP Phones, Video Conferencing Equipment and Headsets running on Microsoft, Zoom and other systems, in business work.

An office phone, also known as a business phone or enterprise phone system, refers to the telecommunications equipment used in a professional setting to handle voice communication. This typically includes desk phones and the supporting infrastructure that enables employees to make and receive calls within the organization and externally.

Modern office phone systems can be based on traditional landline technology (Public Switched Telephone Network - PSTN), digital PBX (Private Branch Exchange) systems, or VoIP (Voice over Internet Protocol) technology, which uses an internet connection for transmitting calls.

Key features of an office phone system might include:

Multiple lines: Each employee may have their own direct dial-in number.

Call transferring: Ability to redirect incoming calls to another extension.

Conference calling: Allows multiple parties to join a single call.

Voicemail: A centralized voicemail system where users can access their messages.

Auto-attendant: An automated system that routes callers to the appropriate department or individual without human intervention.

Unified Communications: Integration with other business tools like email, instant messaging, video conferencing, and presence indicators.

Mobility: Features such as call forwarding to mobile devices or softphones that allow users to take their office phone line with them.

The choice of an office phone system depends on the size of the organization, its communication needs, budget, and plans for future growth and scalability.