Dedicated Technical Support

With the Yealink support team, your technical issues will be resolved quickly, in the meanwhile you can access to our support resources 24x7 and search answers by yourselves on Yealink Support Center (http://support.yealink.com ).

Please see below overview of Yealink support resources.




Yealink support website is a centralized place for all the following activities:
·Ticket: Open & Manage case via Yealink Ticket System (http://ticket.yealink.com)
·FAQ: Search and find answers via Yealink Knowledge Base (http://support.yealink.com/faq/faqSearch)
·Download: Find product documents/Release note/Firmware/Tools (http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage)
·Forum: Interact with the Community (http://forum.yealink.com)
·Training: Access for Free training and videos http://support.yealink.com/training/
·Hotline Support: We Provide North American Toll Free Number for Yealink Reseller only and need customer ID.
If you are Yealink Reseller, please create a ticket to apply for the number and the customer ID.

Yealink Support Hours:
Yealink China office: 8:30 AM - 22:00 PM (GMT+8), Monday to Friday.
Yealink US Support Hours: 9:30 AM – 6:30 PM (EST), Monday to Friday.
If the time doesn’t match your time, please arrange it with your dedicated engineer in advance.
Once you are active user on Yealink support website, you can login the system using your credentials and enjoy all Yealink support service.