EMG：Customer Survey Report of VoIP Phone Industry
The VoIP Phones Customer Satisfaction report was researched and developed by the Eastern Management Group, Inc.The report has two important objectives:
Yealink VoIP Phones Rank No1 in the Survey
• Give VoIP phone vendors substantial customer satisfaction information on themselves and peer companies to use for benchmarking purposes.
• Give IT Managers customer evaluations of leading VoIP phone companies, to use in the vendor selection process.
Customer Satisfaction Research
More than 2,850 VoIP phone customers were surveyed by the EMG for the report. IT managers reported on their experience as a customer of one of the 17 VoIP phone companies evaluated. All VoIP phone providers were quantitatively rated on 10 Customer Satisfaction Measurements (as shown on the right) .