Yealink Common Error Codes
Yealink Common Error Codes
The common error codes and their corresponding troubleshooting methods are as follows in the table below.
| Error Code | Description | Cause | Resolution |
|---|---|---|---|
| 0x33101 | The Yealink Wireless Presentation Pod could not detect WPPX0. | • USB port has poor contact • The system cannot recognize • HID interface is occupied by other software. | • Replug WPPX0 • Change the computer’s USB port that WPPX0 is connected to. |
| 0x33102 | WPPX0 failed to connect to the endpoint's wireless AP. | • The wireless AP is not enabled or the AP is lost • WPPX0 Issue. | • Check if the phone can connect to the endpoint AP. • Try changing the AP channel. • Turn off and then turn on the AP, then try again. • (Optional) Cross-test by replacing either the endpoint or WPPX0 for testing. |
| 0x33103 | Failed to connect to the endpoint via the computer network. | No network is available on the computer. | Check if the computer can ping the endpoint when the endpoint and computer are not connected to the same local network. |
| 0x33004/ 0x33005 | Abnormal connection when downloading firmware or checking the firmware version. | Abnormal network. | • Check if the signal strength is normal. • Provide packet capture files |
| 0x33009 | Software loading failed. | No software inside WPPX0. | Make sure that the endpoint configuration wpp.software.source is set to vcs. |
| 0x30013 | No preset wireless presentation pod software was found in the endpoint. | File loading is slow or files have been accidentally deleted. | Need to upload WPPX0 firmware. |
| 0x33000 | Endpoint communication issue. | Network interference interruption. | Provide packet capture files. |
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